One11 Advisors provides to clients a tailored services and support program related to a specific product’s software and provide client's end users with support related to those solutions.
These services include:
Application Support Services – Tiered support to client’s users with the option of:
First Tier replacement of Help Desk or Power Users structure typically by handling inquiries, process, defects or errors that restrict the intended use of the software.
Second Tier structure to enable clients to escalate issues to our team to facilitate the resolution of software bugs, errors, or patch applications.
Technical and Development Services:
Custom Reporting and Dashboards.
Application Administration and Custom Work.
Integration Development and Management.
Core Real Estate Managed Service Solutions Offerings
We provide clients a tailored services and support program related to a specific product’s software and provide client's end users with support related to the software. These products include:
OneSite / RealPage Suite of Products
JD Edwards / Oracle
Why Managed Services?
Focus on running real estate vs. managing technology.
Improve support time and increase knowledge base.
Improve data integration without day to day management.
Improve data integrity with consistent support across regions, portfolios, assets, and departments.
The managed services approach combines an experienced team and pre-defined methodology. To best support the client’s requirements, we assign a team with skills and experience that address major ongoing Real Estate application support needs. We combine the skill set of each team member with our structured approach will ensure continuous and successful performance of ongoing support.
Managed Services Approach
Analyze low performing reports and processes and propose recommendations for application improvements
Engage service or software provider in resolving tickets as primary or secondary resources
Troubleshooting, investigating incidents and propose solutions
Break fix, unit testing and coordinating code promotion
Collect and monitor metrics
Evaluate recurring issues for root cause analysis
Follow change management process
Prepare and maintain Knowledge Transition Plan
Ability to modify and adapt to specific needs
Real life experience of running and operating lines of business combined with technical knowledge of delivering support and understanding the day to day operations and needs of your site teams and operational leadership
Certified Trainers with products
Intimate knowledge of products
3rd party platform Integration experience
Our values of integrity, innovation, quality and reliability are fully integrated into all aspects of our business relationships. We value the long-term partnerships we develop between our clients, our real estate application partners and our team of consultants.
One11 Advisors will provide to clients a tailored services and support program related to your support needs. These service levels include the following:
Value Add Support Models
Resources – Based on …. We match your needs with our models.
• Dedicated Full Time
• Shared Part Time
Timing – Tailored to your business needs.
• Daily, (24/7, business hours, etc.)
Pricing – Based on number of resources, applications, tickets or estimated hours.