One11 Advisors provides to clients a tailored services and support program related to a specific product’s software and provide client's end users with support related to those solutions.

These services include:

  • Application Support Services – Tiered support to client’s users with the option of:

    • First Tier replacement of Help Desk or Power Users structure typically by handling inquiries, process, defects or errors that restrict the intended use of the software.

    • Second Tier structure to enable clients to escalate issues to our team to facilitate the resolution of software bugs, errors, or patch applications.

  • Technical and Development Services:

    • Custom Reporting and Dashboards.

    • Application Administration and Custom Work.

    • Integration Development and Management.


Core Real Estate Managed Service Solutions Offerings

We provide clients a tailored services and support program related to a specific product’s software and provide client's end users with support related to the software. These products include:

  • OneSite / RealPage Suite of Products

  • Yardi Voyager

  • JD Edwards / Oracle

  • Argus Enterprise

  • iLEVEL

  • Salesforce

  • MRI

  • Anaplan

Why Managed Services?

  • Focus on running real estate vs. managing technology.

  • Improve support time and increase knowledge base.

  • Improve data integration without day to day management.

  • Improve data integrity with consistent support across regions, portfolios, assets, and departments.

The managed services approach combines an experienced team and pre-defined methodology. To best support the client’s requirements, we assign a team with skills and experience that address major ongoing Real Estate application support needs. We combine the skill set of each team member with our structured approach will ensure continuous and successful performance of ongoing support.

 

Our Approach

The overall approach is described as a combination of teaming and methodology. To best support client requirements, we assign a team with skills and experience that address your support needs. Combining the skill set of each team member with our structured approach will ensure continuous and successful performance.

 

Managed Services Approach

Proactive

  • Analyze low performing reports and processes and propose recommendations for application improvements

  • Engage service or software provider in resolving tickets as primary or secondary resources

Diligent

  • Troubleshooting, investigating incidents and propose solutions

  • Break fix, unit testing and coordinating code promotion

Analytical

  • Collect and monitor metrics

  • Evaluate recurring issues for root cause analysis

Disciplined

  • Follow change management process

  • Prepare and maintain Knowledge Transition Plan

  • Experience

  • Ability to modify and adapt to specific needs  

Experience 

Real life experience of running and operating lines of business combined with technical knowledge of delivering support and understanding the day to day operations and needs of your site teams and operational leadership

  • Certified Trainers with products

  • Intimate knowledge of products

  • 3rd party platform Integration experience

Relationships

Our values of integrity, innovation, quality and reliability are fully integrated into all aspects of our business relationships. We value the long-term partnerships we develop between our clients, our real estate application partners and our team of consultants.   

 

Initiating a Managed Services Program with One11

The managed services approach combines an experienced team and pre-defined methodology. To best support the client’s requirements, we assign a team with skills and experience that address your support needs.

We combine the skill set of each team member with our structured approach will ensure continuous and successful performance of ongoing support to improve and consistently support your applications.

 

Delivery Models

 One11 Advisors will provide to clients a tailored services and support program related to your support needs. These service levels include the following:

Value Add Support Models

Resources – Based on …. We match your needs with our models.

•      Dedicated Full Time

•      Shared Part Time

•      Onsite

•      Remote

Timing – Tailored to your business needs.

•      Daily, (24/7, business hours, etc.)

•      Weekly

•      Monthly

•      Yearly   

Pricing – Based on number of resources, applications, tickets or estimated hours. 

  • Per Ticket

  • Per Resource

  • Per Application

  • Per Integration

Our Services